At Sorelle Skin Clinic, your privacy matters to us. This policy explains what personal information we collect, how we use it, who we share it with and the rights you have over it. We are the data controller responsible for your information.
Who we are
Sorelle Skin Clinic, 40 Pear Tree Drive, Great Barr, Birmingham, B43 6HU. You can reach us on 0121 517 0526 or through the details on our Contact page if you have any questions about your data.
The information we collect
- Contact and booking details such as your name, phone number, email address and appointment information.
- Skin and health information you share with us so we can treat you safely, including your skin concerns, relevant medical history, allergies, medications and the consent forms you complete.
- Photographs, such as before and after images, only ever taken and used with your consent.
- Payment information, which is handled securely by our payment provider. We do not store your full card details.
- Website and technical information such as cookies, your device and browser type and the pages you visit. You can read more in our Cookie Policy.
- Marketing preferences, so we only contact you in the ways you have agreed to.
How and why we use your information
We use your information to provide your treatments and manage your appointments, to keep accurate treatment records, to take payment, to meet our professional and legal obligations, to improve our services and our website, and to send you marketing only where you have asked us to.
Our lawful bases for using your information are the performance of our contract with you, your consent, our legitimate interests in running the clinic, and compliance with our legal obligations.
Your skin and health information
Because we provide skin treatments, some of the information we hold relates to your health. This is treated with extra care. We use it only to provide your care safely, and we rely on your explicit consent and on the provision of health care as our conditions for handling it. You can withdraw your consent, including for photographs, at any time.
Who we share your information with
We never sell your information. We share it only with trusted providers who help us run the clinic, such as our booking system, our payment provider, our email and marketing tools and our IT support, and only where necessary. These providers act under contract and only on our instructions. We may also share information where we are required to by law, or with professional bodies and regulators where necessary.
How long we keep it
We keep your information only for as long as we need it, including to meet the professional and legal record keeping requirements that apply to treatments. After that we securely delete or anonymise it.
Keeping your information safe
We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Your rights
You have the right to access the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to ask for a copy to be transferred, and to withdraw consent at any time. To exercise any of these, just get in touch using the details above.
Complaints
If you have any concerns about how we handle your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Last updated August 2026.